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FAQ’s

We have offices at UK, Germany, US and UAE. You can check our exact location on website.

We are Members of London Chamber of Commerce as well (Membership Number: L629684)

Best Prices and Discounts in market have been offered with respect to Series and Specifications of Products.

Yes, we have team of Network Engineers who can guide you through Technical queries and can provide you solutions for your IT Infrastructure problems

  • Unopened Items
    Any unopened product still in factory sealed packaging may be refunded or exchanged within 2 days of original purchase date but only specific amount of order. Original receipts are required, and refunds will be given
  • Defective Items
    Defective items may be returned for same/different-product exchange, or store credit.
    All defective items must be tested and verified before we are able to offer exchange or store credit.
  • Non-returnable Products
    Products not eligible for refund, return or exchange which aren’t accompanied with original packaging or opened.
  • Cash Refunds
    ORM will refund cash purchases by check mailed to customer within 7-10 business days if products are defective.

The Estimated Time of Arrival of your order is dependent on the freight forwarders, normally it won’t take more than 5-7 days.  You can calculate an estimated delivery date after completing the delivery details on our order page.

You can track your shipment, on the freight forwarders website, using the tracking number which is generated after completing the order.

  • Wire transfer
  • Visa
  • MasterCard

ORM Systems will be able to ship products to your home or work without charging any extra shipping cost

As per our website, we can offer APC, Cisco, Dell, HPE, Juniper, Lenovo, Apple.
But if you need any other brands, our sales team can work on that too.

ORM Systems only deals with 100% Genuine Products. That is why we’re offering Replacement Warranty.

Yes, majority of the products are in stock

While we don’t actively stock any used devices, we may occasionally, from time to time have something available. Call our account managers and sales team for more details

The ordered equipment is shipped with one of the following freight companies:

  • DHL
  • DPD
  • FedEx
  • Electronic license

The shipping cost is calculated on our website, you must mention your exact location for that. The amount depends on the weight and dimensions of the shipped goods as well as on the destination.

We have accounts in USD, GBP, Euros and AED. You can pay according to your feasibility.

Changes for the order can only be made in 2 hours by contacting our team by phone before the processing of the order has commenced.

Call our service desk on (+44) 8 00 3688 330 and we’ll help you as quickly as we can.

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